Delivery Information

1. When ordering, the consumer must indicate the exact address and telephone number to which it is possible to establish a connection within the delivery period.

2. The indication of an incorrect (wrong address) and / or telephone number makes the order invalid and it does not bind with the obligation to perform the delivery.

3. After receiving the order, a check is made on the indicated telephone number for its validity by confirming the order and the address to which the goods will be delivered.

4. The ordered goods are delivered to the address specified by the customer. The consumer undertakes to provide access and opportunity to receive the goods.

5. The goods ordered by the consumer are delivered within 30 (thirty) days to the address indicated by him, provided that the order is confirmed by the customer and the delivery address is specified accurately and is valid.

6. The ordered goods are delivered appropriately packaged according to their type and the used transport for delivery.

7. If the consumer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the order is considered canceled and is released from its obligation to fulfill the requested delivery.

8. In case the consumer confirms his wish to receive the ordered goods and after the expiration of the delivery period, in which he was not found at the address, he shall bear the costs of the additional delivery. The costs for the second delivery are paid upon receipt of the goods, simultaneously with the total amount for the order and the first delivery.

9. Payment of the due price of the goods shall be made upon receipt by the consumer who ordered the goods or by a third party on his behalf, provided that he confirms the receipt and identity of the ordered goods.

10. If a third party undertakes to accept and acknowledge receipt of the ordered goods on behalf of the original consumer who placed the order, the latter has no right to return the goods or to object to the delivery.

11. When WWW.GROWSHOP-BG.COM is unable to fulfill its obligations under the contract due to the fact that it does not have the ordered goods and services, the consumer is notified and refunded the amounts paid by him within 30 days from the date of which WWW.GROWSHOP-BG.COM should have fulfilled its obligation under the contract. WWW.GROWSHOP-BG.COM may deliver to the consumer goods or services of the same quality and price, when this possibility was explicitly provided for before the conclusion of the contract or in the contract itself.